FAQs

No, once you place an order we are unable to make any changes. Our team quickly begins fulfilling your order to get you your products as swiftly as we can.

Time is of the essence! If your information is incorrect please contact salessupport@unitehair.com within one hour of placing your order to update the shipping address.

Shipping costs can vary depending on the order dollar amount. For more information on shipping rates please refer to our Shipping & Returns policy here.

Your orders are shipped via UPS.

No, we do not currently offer shipping to military or P.O. box addresses.

Your U.S. order should arrive within 5-9 business days (excluding weekends and holidays). Shipping may vary during high order volume times.

Don’t panic! Some carriers will show “delivered” when the parcel arrives at the local facility, but have not yet completed delivery to your door. Please allow for up to 72 hours for the package to be delivered.

If you do not receive your order after 72 hours, please reach out to us at salessupport@unitehair.com.

If your package/product arrives damaged, please file a claim with the shipping carrier (UPS) within 72 hours of receiving the package. After you file your claim, reach out to us at returns@unitehair.com with photos of the damaged goods.

No, promotional prices cannot be applied to previous purchase(s).

No, offers cannot be combined with any other discounts, promo codes, promotions, or affiliate/referral discounts. Offers also do not apply to taxes, or shipping and handling charges.

For return inquiries please reach out to returns@unitehair.com.

Yes, we accept exchanges if you have received the wrong product and/or if the product arrived damaged or defective.

PRO Rewards is a loyalty program that allows PROs to earn Backbar Dollars based on their monthly purchases. The more you spend each month, the more you earn. At the end of each month, PROs are awarded a Backbar Dollar code to redeem in our PRO Rewards Store.

No need to sign up, all you need is access to our PRO Shop. If you’ve purchased products this month you may have Backbar Dollars already in your account waiting for you! Check your dashboard for more details through your account page here.

So you can get rewarded for shopping! The PRO Rewards Program is FREE and easy to use. Effortlessly turn your monthly purchases into Backbar Dollars that you can spend on backbar and station products.

Yes, anyone that shops PRO is automatically in our PRO Rewards Program and can earn Backbar dollars to spend on backbar and station products.

Earning Backbar Dollars is easy - all you have to do is shop. At the end of each month you’ll be awarded a Backbar Dollar code to use in our PRO Rewards Store based on your monthly spend level. To learn more about our PRO Reward levels click here.

We’ll keep you in the know. Each month you will receive a few status updates to show you where you are, what you’ve earned, and how much more you need to spend in order to get to the next level. You can also check your status here.

If you have earned rewards, you will receive a backbar code via email on the first of each month. These codes expire 30 days from when the email is sent.

Using your Backbar Dollar code is easy! Simply visit our PRO Rewards Store here to shop all of our backbar and station products, then use your Backbar Dollar code at checkout to redeem your rewards.

No, Backbar Dollar codes are rewarded at the end of each month.

No, your Backbar Dollar code is only valid for one purchase and will expire after use or after 30 days.

No, Backbar Dollars can only be used for items in the PRO Rewards Store. You can still add non-backbar items to your cart at the same time, but the code will only apply to backbar items.

Yes, Backbar Dollar Codes expire 30 Days after they are first issued.

Your PRO Rewards balance resets to zero at the beginning of each month. You are then able to start earning more Backbar Dollars to spend in our PRO Rewards Store.

Your current balance and purchase activity can be found on your dashboard on your account page. You can access it here.

No need to panic, it may take up to 24 hours for a sale/reward to reflect in your dashboard. If after 24 hours you still don’t see your rewards reflected, please contact our customer support team here with your order number.