FAQs

No, once you place an order we are unable to make any changes. Our team quickly begins fulfilling your order to get you your products as swiftly as we can.

Time is of the essence! If your information is incorrect please contact salessupport@unitehair.com within one hour of placing your order to update the shipping address.

Shipping costs can vary depending on the order dollar amount. For more information on shipping rates please refer to our Shipping & Returns policy here.

Your orders are shipped via UPS.

No, we do not currently offer shipping to military or P.O. box addresses.

Your U.S. order should arrive within 5-9 business days (excluding weekends and holidays). Shipping may vary during high order volume times.

Don’t panic! Some carriers will show “delivered” when the parcel arrives at the local facility, but have not yet completed delivery to your door. Please allow for up to 72 hours for the package to be delivered.

If you do not receive your order after 72 hours, please reach out to us at salessupport@unitehair.com.

If your package/product arrives damaged, please file a claim with the shipping carrier (UPS) within 72 hours of receiving the package. After you file your claim, reach out to us at returns@unitehair.com with photos of the damaged goods.

No, promotional prices cannot be applied to previous purchase(s).

No, offers cannot be combined with any other discounts, promo codes, promotions, or affiliate/referral discounts. Offers also do not apply to taxes, or shipping and handling charges.

For return inquiries please reach out to returns@unitehair.com.

Yes, we accept exchanges if you have received the wrong product and/or if the product arrived damaged or defective.

To create your account and start earning points, click here and sign up for PRO Shop account. It's free to sign up and it automatically subscribes you to our emails so that you’ll be the first to know about new product launches, promotions, exclusives and much, much more. If you're a current customer and already have an account with us, then don’t worry you're automatically in our PROPLUS+ Rewards Program! Just remember to sign in to start redeeming points.

Our PROPLUS+ Rewards Program offers Pros a way to earn more perks the more they engage with us. Pro members receive rewards points from each purchase that can be redeemed for FREE backbar and shipping. Points can also be earned by referring stylists, following us on social media, anniversaries and a whole lot more. Find the complete list of our program perks here.

Nope! All PRO accounts are automatically enrolled in our PROPLUS+ Rewards Program and are earning points.

Your dashboard is a roadmap to all
your points and perks; you can find it here!

No! Sign-up is completely free – so
start earning those points!

There are lots of ways! To start, every Pro member is rewarded for joining the PROPLUS+ Rewards Program. Aside from earning points through purchases, you can earn points on your anniversary, following us on Instagram, referring stylist and more. Learn all the ways to earn here.

Exchanging your points for rewards
is easy! Simply visit your dashboard here to view all of our reward options and click the 'Redeem' button to use your chosen reward.

*Please note* - Reward
codes can only be redeemed for items in our Rewards Store here and for Free shipping.

To redeem your points at checkout, use the drop-down directly above your cart total and choose the amount you would like to apply, and select the "APPLY" button.

Nope – that's the best part about being a PROPLUS+ member! You will always have an opportunity to earn points in a variety of ways, including shopping with us and engaging with our brand and community online.

After 90 days of inactivity, your points will expire. So be sure you continue to interact with our PROPLUS+ Rewards Program to avoid expired points! i.e. redeeming points, placing orders, etc.

It’s possible that there may be a delay in our systems communication, and points could take minutes to several hours to appear in your account. If you feel like you have earned points but they are not showing up in your account, you can try a few things. Try first refreshing your browser. If that doesn't work, try logging out and logging back into your account, then check your 'Rewards history' in your Rewards account to see if points were added. If you still feel like your points balance is inaccurate, you can contact our customer support team here and they will look into the issue for you.

Thank you so much for sharing us with your fellow stylists – we so appreciate your support! Referred stylists must be first-time customers for both of you to receive the referral benefits. In addition, the referral must be initiated through our rewards referral box on your personal rewards page, or your unique referral link must be used (also found there!). Once they make a purchase, you’ll get a notification that your points are on their way. To keep track of the points you’ve earned through referrals, check the 'Rewards History’ tab.